Frequently Asked Questions
If you cannot find the answer to your question below please feel free to contact us here.
What payment methods do we accept?
Debit/Credit Card
Make payments directly via debit or credit cards powered by Stripe.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Paypal
You will be transferred to Paypal to make payment by either directly using your credit card (you do not need to have an account) or by logging into your Paypal account.
Afterpay
After submitting your order you will be redirected to Afterpay where you will be prompted to create an account or login to finalise your transaction. Upon completing your transaction, please press the button to return back to our shop to view your invoice. $50 minimum purchase.
For more information on how Afterpay works please click here
Can I place and pay for an order over the phone?
Yes, you are more than welcome to phone us at The French Shoppe on the phone no. (02) 4784 2383 between the hours of 9:30am -5.00pm, 7 days a week. We accept all major credit cards.
Where does The French Shoppe ship to?
We now deliver worldwide at competitive rates please see our shipping page for more information
What are the different delivery methods offered by The French Shoppe online shop? Fees and delivery times?
Australia Wide we offer standard post (2-6 business days) Express Post (1-3 business days) estimated delivery times maybe subject to change.
International we offer International Standard Pack + Tracking (10+ business days)
How to follow your order?
When your package leaves our warehouse to be forwarded to the address you indicated when you placed your order, you will receive an email confirmation by Australia Post with a tracking number. You can then follow the delivery progress of your order directly on the Australia Post website.
What happens if I am absent at the time of delivery?
You will be given the option at checkout to authorize the driver to leave your parcel if you are not home. If you do not authorize a safe drop a card will be left for you to retrieve your item at the nearest post office. If you have a My Post account you can re-direct your delivery.
Can I collect my order outside of Business Hours?
With thousands of locations across Australia, Australia Post have plenty of alternative delivery addresses for you to choose from.
And a MyPost account gives you easy access to all of them including:
Free 24/7 parcel lockers, send your parcels to a Post Office of your choice or send to a P.O Box.
For more details on a MyPost account click here
Why do I have to supply my phone number at checkout?
If there is a problem with your order we may contact you by phone if we are unable to contact you via email. We will never send you marketing by phone.
Why do I have to supply my email address at checkout?
When shipping your order tracking details will be sent to you via Australia Post or Startrack Express. We will never send you marketing by email unless you have subscribed to our mailing list.
How do I use a discount code?
Most promotions on our website are activated through a discount code. The way to receive our special offers is to utilise the discount code in the correct field at the checkout.
Please follow the steps below:
- Once you are done placing your order, click on checkout.
- You will see a text field called DISCOUNT CODE.
- Simply type or copy/paste (recommended) the discount code in this text field and click on APPLY and the store will deduct the discount from your order total.
Out of stock products
Where to find The French Shoppe on social networks?
Follow us on Facebook .
Follow us on Instagram: @the_french_shoppe
Follow us on Twitter .
Follow us on Pinterest .
How to subscribe to The French Shoppe newsletter?
You can subscribe by filling out the online form located at the bottom of every page on our website.